Refund and Return Policy
At Zoriano, we want you to have a satisfying shopping experience. We understand that sometimes items may not meet your expectations or fit perfectly. Therefore, we have established a clear and straightforward refund and return policy to ensure your peace of mind. Please take a moment to review our policy below.
1. Eligibility for Returns and Refunds We accept returns and issue refunds for items that meet the following conditions:
- The item is in its original condition, unworn, unwashed, and with all original tags attached.
- The return request is made within 15 days of the delivery date.
- The item is not listed as a non-returnable or final sale item.
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Unfortunately, we cannot accept returns on sale items or gift cards
2. Non-Returnable and Final Sale Items Certain items are non-returnable or marked as final sale. These items may include underwear, swimwear, intimate apparel, accessories (such as jewelry and hats), and items purchased during clearance or promotional sales. Please check the product description or contact our customer support team for clarification before purchasing such items.
3. Return Process To initiate a return, please follow these steps:
- Contact our customer support team within 15 days of receiving your order to request a return.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Our customer support team will guide you through the return process.
- Package the item(s) securely in the original packaging or a suitable alternative.
- Ship the item(s) back to the address provided by our customer support team using a trackable shipping method.
- Retain the shipping receipt for your records until the return process is complete.
4. Return Shipping Costs Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect item shipped, defective item). We recommend using a trackable shipping method to ensure safe and prompt delivery of your return. In the case of a refund, the original shipping charges are non-refundable.
5. Refund Process Once we receive your returned item(s) and verify their eligibility, we will initiate the refund process. The refund will be issued using the original payment method within 3 business days. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.
6. Exchanges We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above, and then place a new order for the desired item(s) through our website.
7. Damaged or Defective Items If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly by offering a replacement, repair, or refund, depending on the circumstances.
We strive to provide excellent customer service, and if you have any questions or concerns about our refund and return policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your satisfaction.
Please note that this policy is subject to change without prior notice. The most up-to-date version will always be available on our website.
Thank you for choosing Zoriano. We appreciate your business!